FAQ
Do I need to create an account to order?
No, you can place an order as a guest. However, there are some perks if you have an account with us, including
- Quicker, streamlined checkout process
- Easily check your order status, tracking, and order history
- Receive updates about new releases and special promotions
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover and AMEX) and PayPal.
Can you tell me about your payment security policy?
Our customers' security is very important to us and we're committed to ensuring we keep our customers safe. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to credit card providers' network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
What currency will I be charged in?
All of our transactions are based in US Dollars. If your payment card is registered with a different currency, then your bank will convert the price using their exchange rate.
How do I set my shipping address?
All the information that you provide is required to be English, including the punctuation style. If certain characters of your address are non-English characters, you are advised to use the similar English ones instead. For example, you may change "?" to "c".
Can I change my shipping address after placing an order?
Your shipping address cannot be revised after the order has been processed or shipped out. You are advised to provide your residential or office addresses, instead of any temporary addresses, as we do not know how long the destination's customs department will have the package on hold.
How long does shipping take & how can I track my order?
Shipping times will be different based on the shipping option that you have chosen. However, shipping times can be delayed due to invalid addresses, customs clearance procedures or other causes. Once your order has been shipped out, a confirmation email will be sent to you that will include your package's tracking number and the tracking website.
Email: wishingpro@gmail.com